We know you can’t do it all -- We approach transformation through our proprietary framework of digital enablers, which allows us to identify and address improvement opportunities that drive value at multiple levels across your company
Building and sustaining a digitally-enabled, collaborative, innovative, and customer-centric workforce
Digitally-enabled processes that drive outcomes fast without compromising on quality and personalization
Digital capabilities and underlying architecture that enable seamless and real-time delivery of customer experiences
Shift in mindset, incentives, and structures from “optimizing for costs or profits” to “optimizing for value”
Holistic and comprehensive collection, management, and monetization of information that bridges the silos
Consistently delivering positive customer experiences across traditional and digital channels
Our digital business maturity model benchmarks the readiness of your business against leading practices, competitors, and the needs of your customers
We help you assess the landscape, align stakeholders, and plan coordinated improvements
Discover what separates you from the ideal digital business mode via a 360-degree assessment of your business
Compare your digital strategy to your key competitors and design to beat them in the market
Increase the success of your digital initiatives by onboarding and aligning key business leaders
Define and catalog the business's digital transformation objectives, vision, and goals to bring leadership on the same page
Get the budget by developing a data-informed business case for digital transformation, with built-in ROI
Form a steering committee, design action plans and internal communications, and governance measures
Project the business impact of recommended projects, and the complexity of implementing them
Own an implementable roadmap of prioritized digitalization initiatives with a clear understanding of impact and ROI
Digital transformation enables more effective and more efficient customer engagement
Our client is a leading operator of amusement and recreational..
Our client is a leading operator of amusement and recreational venues in the US, two of which are the largest waterparks in Utah. In addition, the company provides ticketing services and solutions for local entertainment and sporting events.
Our Digital Transformation Assessment revealed significant gaps in the early stages of the customer journey (attract, engage, sell) due to the following:
Enabled Customer Journey Stages
|Multi-channel Interaction Management|
|Online Communities and P2P Virtual Collaboration|
|Analytics and Reporting|
|Customer Feedback Management|
|Enterprise Resource Planning|
|Multi-channel Access (online, mobile)|
Compunnel Digital transformed the legacy ecommerce and content..
Compunnel Digital transformed the legacy ecommerce and content management systems into a cloud-based digital platform enabling users to collaboratively create, edit, and manage content for different venues. In addition, the digital management platform enabled the delivery of uninterrupted and consistent customer experience via seamless integration of the underlying modules and 24x7 accessibility to digital channels.
Customer Engagement Improvements