Technology certainly has the power to enable us all to live longer and healthier lives. Though digital transformation can be more complex in healthcare
For some, New Year’s resolutions bring to mind promises to exercise more, eat healthier, or learn a new hobby.
Digital transformation is certainly taking the world by storm these days. With a myriad of activities and aspects associated with digital transformation, customer experience acts as a key component. In fact, most of the digital initiatives surface from pain points, business/innovation needs and growth imperatives on the customer side of the business.
It’s really stimulating to look at Gartner’s annual top 10 strategic technology trends for the year ahead. Last month it highlighted the top trends that will impact most organizations in 2018 and organized them in a framework relating to building an "Intelligent Digital Mesh”. “The intelligent digital mesh is a foundation for future digital business and ecosystems," said David Cearley, VP and Gartner Fellow. IT leaders must factor these technology trends into their innovation strategies or risk losing ground to those that do.
The insurance industry is facing enormous pressure as digital transformation is fundamentally changing how insurers’ operate. Customers are now much exposed to the social media than ever before and have plethora of comparison sites to compare policies and premiums before making any purchase.
In today’s hyper-competitive economy, it has become an imperative for companies to focus on delivering data-driven customer experiences. According to Forbes the benefits are wide-ranging, including revenue generation and cost reduction, as well as enabling process efficiencies and quality improvements. Data-driven CX leads to a more targeted and personalized approach for a specific set of customers and enables organizations to keep the interactions consistent across different touchpoints, provided all functions and LOBs are willing to align, first conceptually
In its latest research, Forrester reveals how Customer experience (CX) improvements drive revenue growth by creating loyal customers. The findings highlight that a single point improvement in a retail bank’s CX Index score could result in $124 million in increased revenue. These findings strengthen our conviction that fast, accurate and friendly customer service delivered as part of a unified banking experience across every interaction is a business imperative for banks. In fact
The two of my previous digital retail experience comparison reports revolved around online clothing.
Delivering consistent customer experiences across channels and touchpoints in a highly fluent, omni-channel environment starts with accurate and reliable measurements of actual, implied and perceived consistency.
In part 1 of this series - Major Roadblocks to Digital Transformation: Part 1, we outlined three major inhibitors that companies might come across on their journey towards digital transformation. We now explore the next set of barriers that can obstruct transformation as organizations must understand the roadblocks that lie ahead and then develop strategies to address them.
In the coming years, digital transformation is undeniably going to drive everything that matters in business. Disruptive technologies are drastically changing the fundamentals of how companies reengineer their processes and rethink their offerings. Digital has quickly risen to become a priority for companies, and the message to executives is loud and clear: Transform or Fail. However, when a business embarks on its path to digital transformation, they might come across a unique set of challenges and potential risks causing them to stall. Below, we outline key inhibitors to digital transformation to help you better prepare for your journey and avoid roadblocks.
Digital is rapidly transforming the global business topography. Enterprise leaders in almost all industry verticals have indulged in some sort of digital business transformation. Except for a few bright examples, most transformation teams are struggling. Simply leveraging digital technologies such as social platforms
Buying groceries might seem like a simple routine task to do until you finally get down to doing it. Even the thought of going to the supermarket is so annoying- struggling for parking, coping with the crowd, dodging shopping carts, waiting in long lines, it seems to always take longer than planned. Ugh-it’s icky to do that every time as groceries are not a discretionary expense, you need something every week. No doubt online grocery shopping has gained bountiful attention lately, by letting your food and other necessities come to you instead of you having to go get them. It’s not a niche service anymore, especially for the urban millennial.
In fact, as per a report by IbisWorld the online grocery industry is a $13 billion industry in the US—and rapidly expanding.
It should come as no surprise that for seven out of ten business leaders, understanding customer behaviors is the number one challenge . Over the past two decades, linear and single-channel interactions between customers and companies have evolved into omni/multi-channel engagement journeys that require much more thorough analysis to understand and even more so to monetize.
Have you ever thought what makes a customer switch brands quite often when you and your competitors offer the same quality of products or services?
Gartner predicts that by 2020, customers will manage 85% of the relationship with an enterprise without interacting with a human.
Banking customers are undergoing a radical behavioral change as new online and mobile channels enable a range of services that don’t require interactions with bank representatives. This holds true when customers perform their banking transactions as well. Just thing for a minute - when was the last time you visited a bank branch, excluding an ATM?
Are you among those who love personalized and stylish clothing but hate to spend a lot of time and energy pushing through shops and crowded malls around the city?
"Digital Transformation" is one term that is creating a lot of buzz. In fact, it is so popular that a recent Marketing Technologist study revealed that 97% of companies are currently chasing a digital transformation of some kind. In addition, Gartner is reporting that investments in digital transformation are expected to increase through 2017 and 2018, capturing 28% of total IT budget.
Our client is a leading telehealthcare company that has over a decade of experience in delivering software solutions for clinical needs, such as telestroke, online urgent care, ED throughput store and forward referrals, patient discharge and patient communities.
The complexity of today’s business operations makes it challenging for companies to transform themselves as fast as their stakeholders would like. Almost half of C-level decision makers predict it will take their companies more than 5 years to complete a full transformation cycle.
No matter what kind of business you are in, improving the end-to-end customer experience is essential for increasing customer acquisition and loyalty.
When I decided to prepare my first digital retail experience comparison report, I thought “why not begin with the top luxury retailers?” After all, these brands cater to the most affluent customer segment and offer best-in-class products from the world’s most renowned luxury fashion designers, where one would expect to find high-ticket items. I presumed that it would be a treat for me to check out the best of digital customer experience capabilities and features that I may not have even witnessed till date. So, I decided to take up Mytheresa and 24Sevres for my detailed customer experience review. Let’s take them one by one and draw a comparison.
As shoppers are becoming more demanding, retailers are feeling the pain of having to transform their customer-facing and back-end infrastructure at record speeds. A website’s digital capabilities that were once impressive are now considered basic. Overhauling online features from time to time is important for the attractiveness and trustworthiness of the website to consumers. Today, websites need to combine functionality with inspiration for retailers to tailor-fit experiences on a personal scale.
As mid-market companies emerge from their first digital journey, the cracks from siloed planning and poorly integrated strategies are becoming evident.
Today, customers demand a different level of experience from companies they engage with. They expect timely responses to their changing needs and behaviors, which requires companies to keep track and continuously assess past interactions and seek faster resolutions to queries irrespective of engagement channels.
Undergoing digital business transformation is no more a matter of choice for companies but a necessity to thrive.
In their ongoing efforts to pursue digital transformation, companies worldwide will spend more than $2.1 trillion on digital transformation technology in 2019. Despite the massive investments, nearly half of C-level executives believe they are at least five years away from achieving true digital transformation.
Our client is a leading operator of amusement and recreational venues in the US, including the two largest waterparks in Utah. They strive to create wholesome fun for all ages all year long! In addition, the company provides ticketing services and solutions for local entertainment and sporting events.
Our client is the leader in “Construction and Building” specifications. It provides engineers, architects, and design professionals cutting-edge tools for creating and maintaining office master specifications. Their flagship product is recognized as the industry standard and is the most widely-used specification system in the U.S.
Our client offers a comprehensive scope of behavioral health and human services in U.S.A. They continuously work to make a difference and improve quality of life through excellence in service.
Our client is one of the leading consulting firms in the U.S. offering a gamut of services in the areas of consulting, analytics, digital solutions, engineering, and cyber security across industries ranging from defense to health to energy to international development. They also offer extensive Anti-Money Laundering (AML) services and solutions.
Our client has been rated as one of the world’s top 20 training outsourcing provider for over 5 years in a row.
Our client is a leading distributor of safe, reliable and cost-effective medical products to their customers. Apart from other medical supplies, they also offer a full spectrum of products used in the blood therapies industries.