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Digital Automation

We shrink the time and money needed to prove a positive return on investments for digital automation by leveraging advancements in computing power, storage, and bandwidth. Shifting workloads from people to processors can seem complex, but we’ve made it simple with a 3-step automation process.

Prove

Proving the business case for digital automation in a 6-week program

  • Identify a quick win use case
  • Forecast ROI
  • Build a proof of concept
Build

Expanding the scope of automation to up/down-stream processes

  • Mapping connected processes to magnify the ROI of automation
  • Implementing of automation tools to shrink cost of development & support
  • Engineering the digital automation program to integrate with any unique IT environment
Optimize

Extending the shelf-life of digital automation programs

  • Training internal teams to use automation tools
  • Integrating AI tools that enable the program to optimize itself through thousands of interactions
  • Delivering analytics at pre-defined intervals to show the ROI of automation

Artificial Intelligence

Artificial Intelligence changes the way people value data. Instead of merely viewing data, we work with organizations to create programs that plug into steady streams of data to learn and optimize in ways that no humans could replicate.

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    Artificial Intelligence

    Training your computers to think like your employees

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    Machine Learning

    Creating programs that use data to optimize without intervention

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    Deep Learning

    Implementing a connected neural network to magnify results of machine learning applications

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    Optical Character Recognition

    Making leaps in the advancement of data entry for accuracy, speed, and efficiency

Omni-channel Experiences

Whether organizations are trying to catch up with their users moving to mobile, or dabbling in forward looking channels, we have the engineering expertise that you need to create a seamless customer experiences.

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    Web

    Full service: from customer-centered design to development and optimization

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    Social

    Engage customers and employees via social collaboration capabilities

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    Mobile

    Support customer and employee mobile journeys uninterruptedly

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    IVR

    Upgrade customer experience via voice-enabled services

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    Wearables / IoT

    Improve efficiency and accuracy by integrating digital and physical assets

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Web

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Social

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Mobile

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IVR

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Wearables / IoT

Customer Relationships

Serving up personalize experiences starts with empowering people and applications to leverage customer data. We’ve simplified the process by creating a model that analyzes the three most important variables of customer relationships, data sources, storage, and serving.

Source
  • Identifying all data sources, or inputs, that build out the unique customer profile, followed by a deep analysis of the data to create a form a benchmark of reliability for each source.

Store
  • Creating a single version of the truth for each unique customer variable by writing and replacing data sources with greater reliability.

Serve
  • Making it simple for your people or applications to locate the single version of truth that will help create personalized customer experiences.

User Interface & Experience Design

Whether the technology is customer facing or internal, user interface and experience are the two most important factors to driving adoption. Our full-service approach can completely transform the user experience and interface of your applications, or merely supplement what is currently being developed internally.

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    Workshops

    • Design-thinking
    • Minimal Viable Product validation
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    Interaction Research

    • Competitor research
    • Engagement benchmarking
    • Persona development
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    Wireframing

    • Static application design
    • Gesture control mapping
    • Device & orientation design
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    Prototyping

    • Interactive minimal viable product design
    • Sensory feedback (sound, vibration, etc.)
    • Device specific or omni-channel development
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    User Testing

    • A/B testing
    • Eye tracking
    • Real-world usability testing

Data Analytics

Our approach to data analytics is designed to address the specific challenges, priorities, and access to data of the stakeholder. Understanding that each role in the organization uses data differently helps to create targeted solutions that solves real business problems.

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    Information Technology

    Solving problems related to volume, variety, and velocity of data

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    Executives

    Adding insight into data visualization to help you come to conclusions faster

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    Sales

    Tracking sales activity higher in the sales funnel to find the leading indicators that will impact your lagging KPIs

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    Marketing

    Combining data from multiple marketing platforms to simply attribution and draw correlations from disconnected applications

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    Product Owners

    Developing customer-facing dashboards to harness data created within your applications

Content Management

Managing the endless streams of content can be an enormous task. We help organizations implement, customize, and maintain the tools and technology that bring simplicity to these tasks.

Implement

Managing the full life-cycle from purchasing a new CMS to phasing out the existing CMS

Customize

Developing a CMS from scratch, or adding on to an CMS that already exists

Maintain

Converting tasks usually reserved for developers into a simplified experience that can be managed by any business user.

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