Successful digital transformation requires a phased approach with a clear roadmap. This journey takes multiple connected intermediary goals into account to enable continuous optimization across processes, departments, and the business ecosystem. Business leaders must first have a clear understanding of what digital means for their company, why transformation is needed, and how transformation will meet customers’ evolving needs and preferences.

The below infographic answers mission critical questions and highlights how to overcome the most common digital transformation roadblocks to achieve a successful digital strategy.


AUTHOR
Silky Sinha

Silky Sinha

She is the customer experience analyst at Compunnel Digital. A digital native with a global mandate, Silky is always on the search for industry best practices across multiple verticals. She identifies companies with superior customer experience based on the Compunnel Digital Customer Journey Framework. Her research helps our clients and informs the market at large.

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