Digital transformation drives workforce enablement

The Company

Our client is a leader in engineering and construction, providing virtual construction management, preconstruction solutions, design, sustainability management and general construction services. With a portfolio of more than 1,100 projects valued at over $12 billion, our client serves companies in a wide range of industries in the private and government sectors.

The Challenge

Our Digital Transformation Assessment revealed significant gaps in the digital management platform utilized for field reporting on project progress and other key activities taking place throughout the project lifecycle. Among others, our assessment revealed

  • Challenge

    Lack of scalability, interoperability and agility

  • Challenge

    Inability to manage and monitor progress at real-time for constructions sites at multiple locations through web and mobile

  • Challenge

    Lack of effective reporting and data capture at the construction sites

  • Challenge

    Obsolete application architecture and interface

  • Challenge

    Above average maintenance costs, with high likelihood to further rise

  • Challenge

    Above average total cost of ownership

The Solutions

Key features of our solution include:

  • A responsive web and mobile interface allowing access to the system anytime anywhere and enabling real-time tracking and monitoring of all construction sites
  • Reporting system for all contractors where they would report with live photographs of the site
  • Dynamic location specific dashboards to showcase key information
  • A rich and intuitive user interface eliminating training or learning curve hassles
  • Easy publishing of reports through Mobile and other web applications
  • A central digital repository for all logs for further in-depth analysis of reports
Enabled Customer Journey Stages
  • Attract
  • Engage
  • Sell
  • Serve
  • Retain
  • Grow
Enabled Digital Capabilities
Multi-channel Interaction Management
E-Commerce   Document Management & Editing
Customer Identity Management   Customer Profile Management
Marketing & Campaign
Management
  Case
Management
  Order
Management
  Service
Management
  Loyalty/Rewards
Management
Lead and Opportunity   Customer Relationship Management
Digital Content Management   Workforce Management
Marketing Automation
Social Engagement Management   Performance and Incentive Management
Product Information Management
Compliance Management
Online Communities and P2P Virtual Collaboration
Data Management
Analytics and Reporting
Customer Feedback Management
Enterprise Resource Planning
Multi-channel Access (online, mobile)

The Result

Compunnel Digital digitalized key components of the ordering workflow (including self-serve capabilities), enabling our client to process significantly higher volume of orders while minimizing operational costs and errors.

  • Auto-generation of user-specific reports in real-time enabled more meaningful analysis and better decision-making of project status by key stakeholders
  • Operational efficiency increased by 20-25% due to:
  • Field personnel do not have to leave the site in order to update progress reports, reducing operating expenses
  • Significant reduction in Total Cost of Ownership (TCO) due to lower maintenance and support costs, and no training requirements
  • Application was built to easily scale
  • Improved employee accountability due to dynamic and detailed employee timesheets and execution reports available to management to obtain a clear view of deployed employees at each construction site
  • Projects are easily tracked and issues are troubleshot in a timely manner, reducing the risk of expensive adjustments down the road

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AUTHOR
Compunnel Digital

Compunnel Digital

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