Our client is the leader in “On-Demand” packaging. They offer standardized and custom product packaging solutions that save valuable time, money and the environment.
Our client caters to the packaging requirements of some of the largest companies across the globe.
Our Digital Transformation Assessment revealed operational inefficiencies, with high impact on customer experience, due to the following:
Key activities such as order taking and fulfillment were completed manually, increasing processing times and opening room for human errors along the customer lifecycle
Inability of customers to customize their orders in absence of self-serve digital channels
Heavy dependency on third-party systems for critical activities (e.g. creditworthiness calculation), slowing down order completions
Hard-to-navigate User Interface (UI), which made it hard for users to accomplish key activities online, resulting in lower customer satisfaction
Key features of our solution include:
|Multi-channel Interaction Management|
|Online Communities and P2P Virtual Collaboration|
|Analytics and Reporting|
|Customer Feedback Management|
|Enterprise Resource Planning|
|Multi-channel Access (online, mobile)|
Compunnel Digital digitalized key components of the ordering workflow (including self-serve capabilities), enabling our client to process significantly higher volume of orders while minimizing operational costs and errors.
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