VocsNova answers, resolves, and learns from every customer call.

Enterprise-grade voice automation for customer care and sales. VocsNova resolves routine calls, routes the rest, and turns every conversation into insight your teams can act on.

Compunnel product

Intelligence built into every voice interaction

Intent

Real-time NLU identifies why each caller is reaching out and directs the workflow accordingly.

Impact

Drive business growth with measurable AI outcomes

40-60% Tier-1 requests automated

VocsNova resolves a large share of Tier-1 queries without an agent, cutting workload and response times.

Lower Handling time and cost per ticket

Faster handling and fewer escalations bring down average handling time and cost per ticket.

Higher CSAT and NPS

Quicker, more consistent resolution lifts customer satisfaction over time.

More Appointments, leads, and conversions

Faster qualification and automated booking increase sales velocity and revenue.

What you can achieve

Voice automation that moves at business speed

Answer, resolve, and route automatically.

VocsNova handles inbound calls, resolves what it can, and routes the rest with full supervisor visibility through the CMS.

Platform Overview

One Platform. Every voice workflow. Smarter service.

Healthcare and Life Sciences
HIPAA-supported voice automation for scheduling, reminders, and triage routing, with full transcripts for compliance.
Financial Services
Audit-ready, GDPR-aligned call handling with role-based access and SLA monitoring for regulated conversations.
Retail and CPG
Product and SKU-level complaint analysis with multilingual support to absorb seasonal call surges.
Telecom
Thousands of concurrent calls with regional telecom integration and intent-based routing.
Insurance
Automated qualification, SLA-based callback scheduling, and closed-loop supervisor visibility.
BPO and Contact Centers
Tier-1 automation, no-code voice flows, and CRM and ticketing sync to lift containment and lower cost per ticket.